Conditions
General terms of use
SIA “VinGreco,” REGISTRATION NO. 40203384274, ADDRESS: Vangažu Street 37-17, Riga, LV-1024 (hereinafter referred to as “the online store”), provides website content and sells goods/services in accordance with the following Terms and Conditions.
1. General Terms
When a consumer purchases goods/services through the website, this transaction is considered a Distance Contract and is subject to the laws of the Republic of Latvia regulating distance contracts, including but not limited to, the “Consumer Rights Protection Law” and the “Regulations on Distance Contracts” issued by the Cabinet of Ministers of the Republic of Latvia.
2. Purchasing Process
The prices and specifications of products sold on the online store are listed alongside each product. To place an order, add the desired products to your shopping cart, complete all required fields, and select the preferred delivery method. The total cost, including delivery, will be displayed on-screen. Complete payment to finalize the order.
3. Payment Terms
The website’s currency is the Euro. Purchases can be paid using the following payment methods provided by the MakeCommerce.lv platform, Maksekeskus AS:
- Latvian internet bank payments: Swedbank, SEB, Citadele, and Luminor
- Visa/Mastercard payments
Note: For internet banking, confirm your order and click “Return to Merchant.”
Payment data required to process transactions are transferred to Maksekeskus AS, a licensed payment institution. The contract is effective upon successful payment to the online store’s bank account. If the order cannot be fulfilled for any reason, the Buyer will be informed, and the payment refunded as soon as possible, but no later than 14 days from the date of notification.
4. Delivery Terms
Goods are delivered to Latvia. Delivery methods include parcel locker partners, courier services, and in-store pickup. All fees and taxes required for delivery to the specified destination are borne by the Buyer. Delivery costs are displayed before order confirmation. Products are delivered within 5–10 business days to the Buyer’s specified address. In exceptional cases, goods may be shipped within 45 calendar days, with prior notification to the customer.
5. Right of Withdrawal
The Buyer has the right to withdraw from the purchase within 14 calendar days of receiving the product. (Certain products may not be eligible for withdrawal; in such cases, the reason must be clearly stated.) Withdrawal rights are not applicable to legal entities.
To exercise withdrawal rights, submit a withdrawal notice to [email protected] within 14 days of receipt. The Buyer must return the products to the Seller within 14 days of sending the withdrawal notice. Upon receipt, the online store will refund all payments within 14 days based on the Distance Contract.
Returned goods must be undamaged, in original packaging, unopened, and within expiration limits +1 day. Failure to meet these conditions may result in a refund denial.
The Buyer covers return shipping costs, except when the return is due to an incorrect or defective product.
The online store is not liable for delays or non-performance due to circumstances beyond reasonable control. The online store reserves the right to cancel sales and request returns if the price displayed is significantly lower than the market price due to an error.
The Seller may temporarily or permanently suspend online sales without prior notice. In such cases, the Seller will refund the Buyer for undelivered orders within 10 business days.
6. Consumer Rights for Non-Compliant Products
The online store is not liable for defects arising after product delivery. If goods have faults attributable to the Seller, the Buyer may request repair or free replacement.
If repair or replacement is not feasible, the Seller will refund the Buyer per the Distance Contract. The Seller will respond in writing to consumer complaints within 15 days.
7. Processing of Buyer’s Personal Data
The online store processes only the personal data provided by the Buyer for order fulfillment, such as name, surname, email, etc.
Personal data is shared with delivery service providers for order fulfillment.
If the Buyer has explicitly consented to receive marketing communications, we may periodically contact the Buyer with updates on services and offers. For this purpose, we may process the email address provided at sign-up. The Buyer may unsubscribe from marketing messages by notifying us at [email protected].
8. Dispute Resolution
For matters not covered in these Terms and Conditions, the Buyer and Seller agree to follow the laws of the Republic of Latvia.
The Parties will attempt to resolve all disputes arising between the Seller and Buyer through mutual dialogue or correspondence. If unsuccessful, the dispute will be settled in the courts of the Republic of Latvia. In case of discrepancies, the Latvian text shall prevail. Disputes between the Buyer (consumer) and the Seller may be referred to the Consumer Rights Protection Center or the courts of the Republic of Latvia.
Privacy Policy
1. General Provisions
1.1. This Privacy Policy outlines how SIA “VinGreco,” REG. NO. 40203384274, REGISTERED ADDRESS: Vangažu Street 37-17, Riga, LV-1024 (hereinafter referred to as “Data Controller”), collects, processes, and stores personal data obtained from its clients and website visitors at www.vingreco.lv (hereinafter “Data Subject” or “You”).
1.2. Personal data is any information relating to an identified or identifiable natural person, i.e., the Data Subject. Processing refers to any action related to personal data, including collection, recording, transformation, usage, viewing, deletion, or destruction.
1.3. The Data Controller adheres to the data processing principles as established by law and ensures that personal data is processed in accordance with applicable legislation.
2. Collection, Processing, and Storage of Personal Data
2.1. The Data Controller collects, processes, and stores personally identifiable information mainly via the website and email.
2.2. By visiting and using the services provided on the website, you agree that any information you provide may be used and managed in accordance with the purposes set forth in this Privacy Policy.
2.3. The Data Subject is responsible for ensuring that the personal data submitted is accurate, precise, and complete. Providing false information intentionally is considered a violation of this Privacy Policy. The Data Subject must promptly notify the Data Controller of any changes to the submitted personal data.
2.4. The Data Controller is not responsible for any losses incurred by the Data Subject or third parties due to the submission of false personal data.
3. Processing of Customer Personal Data
3.1. The Data Controller may process the following personal data:
3.1.1. Name and surname
3.1.2. Date of birth
3.1.3. Contact information (email address and/or phone number)
3.1.4. Transaction data (purchased goods, delivery address, price, payment details, etc.).
3.1.5. Any other information provided during the use of website services or communication with us.
3.2. Additionally, the Data Controller has the right to verify the accuracy of the submitted data using publicly available registers.
3.3. The legal basis for processing personal data is Article 6(1)(a), (b), (c), and (f) of the General Data Protection Regulation (GDPR):
a) Consent provided by the Data Subject for one or more specific purposes;
b) Processing required to fulfill a contract in which the Data Subject is a party or to take steps at the Data Subject’s request before entering into a contract;
c) Processing required to comply with a legal obligation of the Controller;
f) Processing required to protect the legitimate interests of the Controller or a third party unless overridden by the interests or fundamental rights and freedoms of the Data Subject, particularly if the Data Subject is a child.
3.4. The Data Controller retains and processes the personal data of the Data Subject as long as one of the following criteria applies:
3.4.1. The personal data is necessary for the purpose for which it was collected.
3.4.2. The Data Controller and/or the Data Subject may exercise legitimate interests according to applicable external regulations, such as filing objections or bringing or defending claims in court.
3.4.3. A legal obligation requires data retention, such as under the Accounting Law.
3.4.4. The Data Subject’s consent for specific data processing remains valid unless another lawful basis for processing exists.
When the above conditions no longer apply, the Data Subject’s personal data will be permanently deleted from computer systems and electronic or paper documents containing this data or anonymized.
3.5. To fulfill its obligations to You, the Data Controller has the right to share your personal data with partners, data processors who perform necessary data processing on our behalf, such as accountants, couriers, etc. Payment processing is provided by the platform MakeCommerce.lv, so the personal data required to complete the payment is shared with its owner, Maksekeskus AS. We may share your personal data with state and law enforcement authorities to defend our legal interests if necessary by drafting, submitting, or defending legal claims.
3.6. The Data Controller implements organizational and technical measures to protect personal data from accidental or unlawful destruction, alteration, disclosure, and any other unlawful processing.
4. Data Subject Rights
4.1. Under the GDPR and Latvian law, you have the following rights:
4.1.1. Access your personal data, receive information about its processing, request a copy of your data in electronic format, and transfer your data to another controller (data portability);
4.1.2. Request correction of inaccurate, incomplete, or outdated personal data;
4.1.3. Delete your personal data (“right to be forgotten”), except in cases where the law requires data retention;
4.1.4. Withdraw previously provided consent for data processing;
4.1.5. Restrict data processing—request a temporary halt to processing all your personal data;
4.1.6. Contact the Data State Inspectorate.
You may exercise your rights by submitting a request electronically to our support team at [email protected].
5. Final Provisions
5.1. This Privacy Policy has been prepared in accordance with the European Parliament and Council Regulation (EU) 2016/679 (27 April 2016) on the protection of individuals with regard to personal data processing and free movement of such data, repealing Directive 95/46/EC (General Data Protection Regulation), as well as the laws of the Republic of Latvia and the European Union.
5.2. The Data Controller reserves the right to modify or supplement the Privacy Policy at any time without prior notice. Amendments take effect upon publication on the website www.vingreco.lv.